Online shopping habits:
Online shopping habits:
Almost a third of Australians shop online at least once per week (31%).
Almost a third of Australians shop online at least once per week (31%).
This increases to 40% among Gen Z & Millennial online shoppers.
This increases to 40% among Gen Z & Millennial online shoppers.
Speed matters:
Speed matters:
3 in 4 online shoppers in Australia say that fast delivery is important when deciding where to shop online. This increases to 84% among Gen Z & Millennials.
3 in 4 online shoppers in Australia say that fast delivery is important when deciding where to shop online. This increases to 84% among Gen Z & Millennials.
The value of free delivery:
The value of free delivery:
More than 8 in 10 online shoppers in Australia say free shipping is important to their purchasing decisions (85%).
Added value:
Added value:
73% of Australian online shoppers say they sometimes or often find themselves spending more to qualify for free shipping.
73% of Australian online shoppers say they sometimes or often find themselves spending more to qualify for free shipping.
Theft fears:
Theft fears:
6 in 10 online shoppers in Australia are concerned about packages being stolen prior to receiving them (61%).
6 in 10 online shoppers in Australia are concerned about packages being stolen prior to receiving them (61%).
Return priorities:
Return priorities:
2 in 5 online shoppers say they are unlikely to shop with a retailer that does not offer free returns (41%).
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