Online shopping habits:
Online shopping habits:
1 in 3 Americans shop online at least once per week (37%). This increases to 42% among American women.
1 in 3 Americans shop online at least once per week (37%). This increases to 42% among American women.
Speed matters:
Speed matters:
3 in 4 American online shoppers say that fast delivery is important when deciding where to shop online (74%).
3 in 4 American online shoppers say that fast delivery is important when deciding where to shop online (74%).
The value of free delivery:
The value of free delivery:
Almost 9 in 10 American online shoppers say free shipping is important to their purchasing decisions (89%).
Free shipping appeal:
Free shipping appeal:
72% of women who shop online say they sometimes or often find themselves spending more to qualify for free shipping.
72% of women who shop online say they sometimes or often find themselves spending more to qualify for free shipping.
Theft fears:
Theft fears:
Almost half of all online shoppers in America are concerned about packages being stolen prior to receiving them (49%).
Almost half of all online shoppers in America are concerned about packages being stolen prior to receiving them (49%).
Return priorities:
Return priorities:
Over half of all online shoppers say they are unlikely to shop with a retailer that does not offer free returns (53%).
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