Signed, sealed, delivered: What do Australians expect from delivery fulfilment?
What type of tracking features, if any, do you expect from an online retailer? Please select all that apply.
Real-time tracking
e-mail/SMS updates
Estimated delivery window
Don’t know
None of these
YouGov Surveys, February 14 - March 6, 2025. Australian online shoppers n> 800
Delivery fulfilment deep dive
6 in 10 online shoppers are concerned about packages being stolen prior to receiving them (61%)
Gen Z & Millennial online shoppers are significantly more concerned about parcel theft.
When ordering products for delivery, how concerned or unconcerned are you about packages being stolen before you receive them?
YouGov Surveys, February 14 - March 6, 2025. Australian online shoppers by generation n> 350. Don't know not shown.
Delivery fulfilment deep dive
37% of online shoppers feel positive about the use of robots to deliver packages
29% of online shoppers feel neutral about the use of robots to deliver packages, 14% feel somewhat negative, and 17% feel very negative.
How positive or negative do you feel about the use of robots to deliver packages?
Very positive – I think it's a great idea and would be convenient
Somewhat positive – I see potential benefits, but I have a few concerns
Neutral – I don't have strong feelings about it
Somewhat negative – I have several concerns about this technology
Very negative – I dislike the idea and wouldn't feel comfortable with it
Don't know
YouGov Surveys, February 14 - March 6, 2025. Australian online shoppers n> 800
Delivery fulfilment deep dive
The generational divide: Robot deliveries
Gen Z & Millennial online shoppers are significantly more likely to have a positive outlook towards robot-delivered packages.
YouGov Surveys, February 14 - March 6, 2025. Australian online shoppers by generation n> 350
