Signed, sealed, delivered: What do Americans expect from delivery fulfilment?
What type of tracking features, if any, do you expect from an online retailer? Please select all that apply.
Estimated delivery window
Real-time tracking
e-mail/SMS updates
Don’t know
None of these
YouGov Surveys, February 14 - March 6, 2025. US online shoppers n> 1,200
Delivery fulfilment deep dive
Nearly half of all online shoppers are concerned about packages being stolen prior to receiving them (49%)
Women who shop online are more likely to be concerned than their male counterparts (+5 percentage points).
When ordering products for delivery, how concerned or unconcerned are you about packages being stolen before you receive them?
YouGov Surveys, February 14 - March 6, 2025. US online shoppers by gender n> 550. Don't know not shown.
Delivery fulfilment deep dive
1 in 5 online shoppers feel very negative about the use of robots to deliver packages
32% of online shoppers feel neutral about the use of robots to deliver packages, 14% feel somewhat positive, and 6% feel very positive.
How positive or negative do you feel about the use of robots to deliver packages?
Very positive – I think it's a great idea and would be convenient
Somewhat positive – I see potential benefits, but I have a few concerns
Neutral – I don't have strong feelings about it
Somewhat negative – I have several concerns about this technology
Very negative – I dislike the idea and wouldn't feel comfortable with it
Don't know
YouGov Surveys, February 14 - March 6, 2025. US online shoppers n> 1,200
Delivery fulfilment deep dive
The gender divide of robot deliveries
Men who shop online are significantly less likely to have very negative feelings about robots delivering packages compared to women who shop online (17% vs 25%).
YouGov Surveys, February 14 - March 6, 2025. US online shoppers by gender n> 550
