"In today’s competitive e-commerce landscape, fast, flexible, and hassle-free delivery and return options are no longer nice-to-haves—they’re expected.

This report explores what American consumers value most when it comes to online order fulfillment and returns.

By analyzing preferences around speed, cost, convenience, and flexibility, we uncover the key factors shaping shopper satisfaction and loyalty in a market where expectations are higher than ever."

Kenton Barello Vice President, YouGov America