"In today’s competitive e-commerce landscape, fast, flexible, and hassle-free delivery and return options are no longer nice-to-haves—they’re expected.

This report explores what urban Indian consumers value most when it comes to online order fulfilment and returns.

By analysing preferences around speed, cost, convenience, and flexibility, we uncover the key factors shaping shopper satisfaction and loyalty in a market where expectations are higher than ever."

Edward Hutasoit General Manager, India & Indonesia, YouGov